Terms and Conditions

The legislation of the Republic of Latvia stipulates that the owner of an online store must specify the terms of delivery and return of goods, as well as the right of withdrawal. Such a provision is called a distance contract (Cabinet Regulations).

Terms_and_Conditions_EN.pdf

Distance Contract

The seller of the goods offered in this online store, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, conclude the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Delivery and Payment Procedure

The Buyer places an order for goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the opportunity to pay for the goods using the payment tools integrated into the online store or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

Delivery is provided by:

  • Omniva (Latvia, Lithuania, Estonia);
  • DPD (Europe);
  • Latvijas Pasts (worldwide);
  • FedEx (worldwide).

Delivery charges (exact delivery costs are calculated before payment is made):

  • In Latvia: from 2.50 EUR;
  • In the Baltics: from 7.30 EUR;
  • In Europe: from 11.50 EUR;
  • Outside Europe: from 11.50 EUR

Delivery time:

  • In Latvia: 1-3 working days;
  • In Europe: 5-10 working days;
  • Outside Europe: 5-20 working days;

The shipment will be sent within 1-3 working days after receipt of payment. If the goods are not in stock, the Seller will agree with the Buyer on the delivery time.

Right of Withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the goods by sending a withdrawal letter to the Seller. The Seller sends the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the goods to the Seller within 7 days after sending the withdrawal letter. All expenses related to returning the goods to the Seller shall be borne by the Buyer.

The Buyer cannot exercise the right of withdrawal if the ordered goods are made specifically for the Buyer according to an individual order.

Section 12, part six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for preserving the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in case the goods are damaged, carelessly used during use, or if the instructions are not followed, if the original packaging of the goods is lost or if its packaging is significantly damaged.

Money for returned products can only be received when the products have been received back and comply with the return and exchange rules. The money is refunded within 5-10 working days to the bank account specified by the Buyer.

Data Processing

By entering the necessary information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the laws of the Republic of Latvia. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.